摘要: As customer experience programs rise in importance on enterprise agendas, C-level leaders can use these empathy-based strategies to get...

 

 

As 2020 progresses, customer experience has quickly climbed to the top of the list of business priorities, regardless of your organization's industry.

According to the recent IDC survey “The CxO View of the Future Enterprise in the Digital Economy,” as discussed during a recent webinar, customer experience programs have increased in priority from number six up to number two among C-Suite executives. For context, customer experience beat out data programs, software development capabilities, and workplace transformation on enterprise agendas.

This underscores that if your organization is not changing your customer experience right now, you may be hindering your potential growth in the future.

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