摘要: Rick Huff started as CIO at Paycor on March 9, 2020 – just in time to get a front...

 

 

When I settled into my office at Paycor headquarters in Cincinnati, Ohio, one Monday morning in March, I already had a long list of to-do's. None of them involved redesigning the way we do business from the ground up in less than a month.

By the end of my first week on the job, we mandated that everyone who could work from home should do so (the vast majority of our 2,000+ employees). This meant the executive team had no choice but to figure out what seemed like an impossible challenge: How to virtualize our call center.

Paycor delivers business-critical payroll and HR software to more than 40,000 organizations across the U.S. Our customers routinely call us with inquiries and questions. Our phone system was built to run on our office network – phones are named devices, just like PCs.

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