Difficult remote conversations: How to keep your cool

摘要： Tough conversations are happening remotely right now: Leaders need to use emotional intelligence to stay calm and focus on...

Think about the last time you faced a difficult conversation at work. Perhaps you needed to tell a manager that their team wasn’t hitting its performance targets. Or maybe an employee had to be reprimanded for disrespectful or irresponsible behavior. It’s possible that you’ve even had to terminate someone. These conversations can be tense and stressful for everyone involved, which is why leaders need to be prepared to hold them effectively.

Tough conversations can bring out the worst in otherwise good leaders. Because they expect awkwardness or even confrontation, defense mechanisms spring up preemptively: they cajole, threaten, or yell at employees instead of approaching the situation with a cool head. But self-awareness and self-management are two of the most fundamental traits of emotionally intelligent leaders, and they’re skills that can be developed over time.

[ Do your employees feel psychologically safe? Read Crisis leadership: How to give people psychological safety. ]

......

詳見全文READ MORE： The Entreprisers Project

若喜歡本文，請關注我們的臉書 Please Like our Facebook Page：Big Data In Finance