Digital transformation: 5 ways the pandemic forced change

摘要： The pandemic has reshaped consumer behavior and team expectations. At a recent MIT Sloan CIO Symposium event, CIOs detailed...

The speakers and panelists one hears from at events like this year’s MIT Sloan CIO Symposium series are not typical. They’re from companies somewhere on the leading edge of using technology to drive their business, or they’re academics and consultants who study such companies. But they do represent what’s possible with regard to digital transformation in a time of rapid change. And as evidenced at the most recent event, they shine a light on issues you can explore in your own organization.

Barry Libenson, global CIO, Experian, said his company went from 2,000 VPN users to about 20,000 almost overnight. He estimates that it took about two weeks for everyone to get fully productive. Consumer behavior has also quickly shifted in many ways. Sandy Pentland, a professor at the MIT Media Lab, described how optimized automated systems in areas like supply chain management broke down when faced with rapid shifts in both demand and supply — a reality that just about everyone has faced on a personal level.

[ Get answers to key digital transformation questions and lessons from top CIOs: Download our digital transformation cheat sheet. ]

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