How emotionally intelligent leaders handle 6 difficult situations during the pandemic

摘要： From Groundhog Day syndrome to change resistance, this pandemic is testing us all. Here's how leaders can use emotional...

Emotional intelligence, or EQ, has always been an important component of effective leadership. However, the impact of the COVID-19 pandemic has both heightened the awareness of EQ in the workplace and also tested it. What’s more, the pandemic is just one of multiple stressors IT leaders and their employees may be dealing with right now. There’s also a divisive upcoming election. High levels of unemployment. Civil unrest. Any of a number of natural disasters. And then the normal day-to-day stress of work.

“Essentially, when we are tired, or sick, or stressed, we don’t have the same ability to manage our reactions. So we might not react in a way that’s consistent with who we want to be as a leader, manager, or team player. Right now, we’re dealing with a lot of different stressors at once,” says Janele Lynn, owner of the Lynn Leadership Group, who helps leaders build trusting relationships through emotional intelligence.

“Right now, we’re essentially having a global bad day, except it’s stretching into several months,” Lynn says. “So emotional intelligence becomes even more critical because it is a tool that can help us turn our initial bad day reactions into a more measured approach that is more consistent with who we want to be.”

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