Navigating the crisis: How my team focuses on the customer

摘要： For software development company HuskyJam, every customer experienced unique challenges after COVID-19 hit. Listening became imperative number one

Editor’s note: IT leaders have quickly shifted gears to enable remote working and overcome unplanned technology and business challenges in the weeks following the COVID-19 outbreak. The Enterprisers Project is documenting their stories and celebrating IT team wins in an ongoing series. Alex Dorokhin, CEO and founder of HuskyJam, shares his IT team win below.

We were faced with a slowdown in decision-making and, in some cases, individual clients freezing activities. In some areas, on the other hand, there was a need for customers to make digital solutions very quickly, in order to adapt to the current situation and solve problems in a short time.

Our team focused on communication with existing customers in order to reassure in some areas, to support customer initiatives in other areas, and to better hear and understand the problems of all of our clients.

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